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In today's digital age, businesses are constantly searching for technological solutions that streamline their operations and elevate customer experiences. Two prominent models that have emerged are Software as a Service (SaaS) and Software with a Service (SwaS). While both have their merits, SwaS, especially in the context of logistics software solutions like Logi-Sys by Softlink Global, offers distinctive advantages from a customer’s perspective.
Understanding SaaS and SwaS
SaaS (Software as a Service): SaaS is a cloud-based service where software is accessed via an internet browser instead of being downloaded and run locally. It encompasses a wide range of business applications.
SwaS (Software with a Service): SwaS goes beyond software provision, combining it with ongoing service offerings. This means businesses receive both a digital product and continuous support and services.
Let's delve directly into how Logi-Sys, in addition to being an excellent software for logistics management, offers excellent support capabilities. Once you read through and understand, it’ll come across as no wonder that 1500+ clients across 40 countries prefer Logi-Sys above any other logistics software.
How Logi-Sys Delivers SwaS Excellence
Logi-Sys exceptional service in three key areas: Support, Training, and Implementation. These pillars collectively pave the way for your logistics success:
I. Support: Always Ready, Always Responsive
Logi-Sys support team follows well-defined Standard Operating Procedures (SOPs) that ensure prompt customer engagement and effective solutions for a wide range of logistics requirements.
Advantages of Logi-Sys Support:
Round-the-Clock Assistance: Our support team is on standby 24/7, ensuring uninterrupted business operations
Efficient Response System: SOPs guarantee prompt customer engagement and effective solutions for your requirements
Global Reach: Dedicated representatives, web-based ticketing system, emails, phone calls, and chat support ensure you’re never left in the lurch
II. Training: Expertise Built Over Two Decades
To further augment our service, Logi-Sys offers comprehensive training programs tailored to specific business needs and landscapes.
Advantages of Logi-Sys Training:
In-Depth Domain Knowledge: With 25+ years in the industry, our training programs offer insights and best practices
Phase-Wise Learning: Ensuring your staff doesn’t feel overwhelmed, our training progresses in stages for better understanding and application
Tailored Programs: Courses are adjusted based on your IT environment, staff expertise, and unique business requirements
III. Implementation: Your Solution Deployed Rapidly
Logi-Sys employs a systematic ‘4 Quadrant’ implementation approach that has been honed through numerous successful global installations.
Advantages of Logi-Sys Implementation:
Rapid Launch: Logi-Sys' streamlined implementation process ensures a quick start, allowing you to deploy the solution and see results fast
Customized Alignment: Our approach is tailored to your unique business needs, ensuring that the implementation aligns seamlessly with your logistics operations
Minimized Disruption: With careful planning and meticulous execution, we minimize disruptions during the implementation process, enabling your team to continue operations smoothly
Efficient Resource Utilization: Logi-Sys optimizes resource allocation, making the most of your existing infrastructure and workforce
Continuous Improvement: We don't stop at implementation; our ongoing support and monitoring ensure that your logistics operations continuously improve and adapt to changing needs
Unlocking Logistics Success with Logi-Sys
If you are a company looking to go digital for the first time or switch from your existing logistics software, Logi-Sys might be the ideal solution for you. By choosing Logi-Sys, you not only get a rapid and efficient implementation but also a partner committed to the ongoing success and growth of your logistics business
With three decades of industry expertise, we understand the intricacies of logistics, and we're here to empower you every step of the way.
Reach out to us at business@softlinkglobal.com to explore how Logi-Sys can transform your logistics operations.