Our Implementation & Support Expertise is What Differentiates Us
Implementing a new freight forwarding & logistics management software is always tricky. The Logi-Sys implementation, training and support team enables you to get on board within 7 days with a systematic 4-Quadrant Implementation plan. The phase-wise training helps our customers to become familiar with the system without overburdening them. Above all, our support team is ready 24 X 7 to handhold customers to manage their business operations whenever needed.
Support
The Logi-Sys support team is available 24 X 7 to provide a comprehensive support service that enables customers to manage business operations seamlessly. Our standard operating procedure and practice ensure prompt customer response and effective support service for your requirements.
Dedicated representatives provide support services through a web-based ticketing system, e-mail and phone calls, and online chat 24*7 in more than 50 countries. Our exceptional Customer Support is the core differentiator that keeps us ahead of our competitors.
Training
With our 25+ years of deep domain expertise, we have built a comprehensive phase-wise training program to train your staff. To help you achieve the most from our freight forwarding and logistics solution, we offer training programs customized towards your specific IT environment, level of expertise, and business needs.
Implementation Service
Logi-Sys implementation team enables customers to get on board within 7 days with a systematic implementation grid. With our proven "4 Quadrant" implementation Program, we have successfully implemented 'Logi-Sys' globally in more than 45 plus countries.
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Preparation: Our implementation work starts with laying the groundwork for implementation that includes assigning an account manager, kick-off meeting, defining implementation priorities, understanding user's concerns, and preparing a detailed roadmap.
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Critical: Our next step involves implementing mission-critical processes like documentation, setting up masters and directories, configuring access control, creating invoices and debit/ credit notes, and initiating eAWB, customs, online booking, and SI.
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Essential: In this step, we do mapping of work processes essentials for streamlining and enhancing workflow. It includes quotations, configuring, alerts and customer notifications, credit control, MIS, and track & trace.
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Strategic: The strategic step involves implementing processes that would enable management and managers to monitor & analyze the business and work out strategic plans. It includes sales processes, online tracking to customers, mobile apps for management and field staff, budget planning, and defining targets.