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Having a vision for a company is as important as putting a receiver's name on a parcel. Without a vision, the situation is like a ship without a destination, like aiming your target in the dark.
A vision gives direction and structure to your business planning and strategy. If you've begun your 2023 journey without picturizing your company at year's end, you may want to consider creating one. And here's a guide to making the blueprint of your 2023 vision.
Three pillars that must be part of your 2023 vision are:
Prioritizing customer experience
Fluent operational processes
Ways to increase margins
Prioritizing customer experience
By keeping your customers happy, you ensure your company's revenue stability. Customer service should form a large part of your strategy and planning. Happier customers help attract more customers to your business. By maintaining excellent customer service, you open avenues for new customers to come on board.
The back-and-forth between emails is a turn-off for customers looking for a quick booking. When customers want a service, they want it without delay. This means shippers need a faster way to see the final quotation. By using logistics management software, you can release the final sales quotation. Software helps create revisions, reuse for sale for new or existing customers.
Fluent operational processes
Unless you have access to accurate and real-time data, it's difficult to find ways to improve logistics operations. An organization with strong processes indicates an enhanced ability to fulfill customers' demands, even in tight situations. The thread that ties fluent processes with better customer experience is - technology. The right technology collects and analyzes data from various logistics touch points, so you're always aware of cut-offs and deadlines.
In the broader sense, you also keeping track of progress towards your digital vision. For example, Logi-Sys, a trusted logistics ERP generates real-time reports of current leads progress, inventory, shipments in the queue, profit and loss at job, branch and period, and much more. Moreover, Logi-Sys automates manual and repetitive tasks to speed up your processes and eliminate errors. Having fluent processes in your organization means maintaining optimal inventory levels and smoother inward and outward at all times.
Ways to increase margins
Cutting costs is a tried and trusted method for several companies. But in logistics, it gets more complicated due to many dynamic factors. It includes fuel or transportation charges, warehouse rental, and packaging costs. To become a more profitable organization in 2023, cutting costs won't get you there. To get to the level of logistics leaders, you must find ways to enhance your margins to your digital vision.
In the intense logistics competition, only the most efficient players stand apart. Responding faster to customer queries and quicker fulfilling shipping requests while repeating them consistently are the key traits of an efficient logistics company. Logistics operates in a price-sensitive market. Delayed shipments force using LCL(Less than Truck Load) over FCL, causing a hit on your revenue while even straining customer relations. By maintaining delivery schedules, your company can avoid expensive LCL trips thereby increasing your profit margins.
Another good way to increase margins is by route optimization. Following optimal routes reduces fuel costs and increases profit per shipment. Strategically tracking and managing marketing and sales leads can also help increase your company's margins.
Conquer 2023 by having a logistics vision
Achieve optimal logistics management with multiple small improvements. Using trusted technology solutions like Logi-Sys helps to know and to fix - knowing the areas that need improvement and how you can bring the change. A vision brings clarity to the path to achieving the company's goals. From the onset, a vision allows logisticians to set their eyes on the grand prize. Include the three pillars to visualize your company's progress.