Forwarders, Your Customers Expect More. LogiTRACK Helps You Deliver

In a market where speed, visibility, and responsiveness define success, freight forwarders are expected to deliver more than just the movement of goods. Shippers, consignees, and agents now demand transparency, digital access, and proactive communication as standard—not as a value-added extra.

This shift has moved on from being just a trend to becoming the new standard. And for forwarders looking to meet rising expectations without increasing operational burden, LogiTRACK, the customer experience layer within Logi-Sys, offers a powerful answer.

The Shift: From Transactional Freight to Connected Experiences

For years, freight forwarding operated on a transaction-first model—rate, route, and delivery. But the industry has undergone a significant transformation, driven by:

1. The Amazon Effect: End customers are used to real-time updates and expect the same in B2B logistics

2. Digital Competition: Digitally native freight platforms are raising the bar for service and visibility

3. Global Uncertainty: Disruptions like port congestion, strikes, and rate volatility have made visibility a business-critical need

These forces have placed forwarders in a new position: not just as service providers, but as information enablers and digital partners.

The Challenge: Service Expectations vs Operational Bandwidth

Forwarders want to give better service—but often face internal constraints:

• Operations teams overwhelmed by update calls and status emails

• Delays in document sharing and approvals slowing down shipments

• Repetitive tasks reducing capacity for high-value client servicing

• Lack of a unified, branded digital experience to match customer expectations

At the same time, building custom tools or portals is expensive, time-consuming, and hard to maintain. That’s where LogiTRACK bridges the gap.

The Solution: LogiTRACK—Your Digital Interface to the Customer

LogiTRACK is a dedicated digital hub within the Logi-Sys Intelligent Cloud ERP Platform, designed specifically for freight forwarders to deliver a seamless customer experience—without building a separate platform or system.

With LogiTRACK, forwarders give customers access to a branded portal (web + mobile) where they can:

• Track shipments in real time

• Book cargo directly

• Approve documents faster

• Access invoices instantly

• Stay updated via secure, no-login tracking links

Everything is connected to the forwarder’s operations—meaning zero duplication, no data syncing, and complete control.

Built for Forwarders. Designed for Your Customers.

LogiTRACK is not a one-size-fits-all customer portal. It’s a white-labeled, forwarder-controlled interface that adapts to your operations and presents a clean, modern experience to your clients.

For Shippers and Agents:

1. Real-Time Shipment Tracking: Stay informed at every milestone—without calling ops.

2. Direct Shipment Booking: Skip the back-and-forth and submit bookings instantly.

3. Centralized Document Hub: AWBs, BLs, packing lists, checklists—all in one place.

4. Instant Invoice Access: View, download, and manage invoices anytime.

5. Mobile & Web App: Full control from any device, anywhere in the world.

For You, the Forwarder:

1. Reduce Operational Load: Fewer status update calls, fewer email threads, faster document turnarounds.

2. Increase Customer Satisfaction: Meet modern service expectations with ease.

3. Strengthen Your Brand: Your portal, your identity—fully white-labeled.

4. Improve Visibility: See exactly what your customers see; manage permissions and access centrally.

Where LogiTRACK Fits in the Freight Forwarding Lifecycle

LogiTRACK aligns with every major touchpoint in your freight cycle:

Workflow Stage	Customer Touchpoint via LogiTRACK
Booking	Direct cargo booking with complete shipment details
Shipment Processing	Real-time milestone tracking with secure updates
Document Management	Fast approvals on key docs (AWBs, BLs, invoices, checklists)
Billing & Settlement	Access and manage all invoices in a single portal
Communication & Service	Share no-login secure tracking links with stakeholders

LogiTRACK thus becomes a strategic extension of your operations, helping you manage customer relationships at scale.

What Makes LogiTRACK Different?

1. It’s Part of Logi-Sys: No third-party integrations, no data gaps. Everything flows from your ERP in real time.

2. You’re in Control: You manage access, content, branding, and customer experience.

3. It’s Scalable: Serve 10 customers or 10,000—LogiTRACK grows with you.

4. It’s Secure: Only the right people see the right data, with fully secure access links and logins.

The Business Case: More Than Just Convenience

Implementing LogiTRACK is more than convenience - it’s about competitive advantage:

• Differentiate in a crowded market with a digital-first experience

• Retain high-value customers who expect modern interfaces

• Lower operational costs by reducing manual follow-ups

• Enable faster decision-making with instant visibility and data access

In short, you serve better and operate smarter.

Getting Started with LogiTRACK Is Easy

There’s no new system to deploy. As part of Logi-Sys, LogiTRACK activates seamlessly within your existing setup:

• Enable LogiTRACK within your Logi-Sys environment

• Configure branding and access for your customers

• Invite them to log in or share secure links based on preference

• Start delivering a next-generation experience—on your terms

Make Your Service as Smart as Your Operations

You’ve already invested in improving your internal processes with Logi-Sys. Now, extend that digital transformation to your customers.

In a market where forwarders are judged not only on what they move but how they communicate, LogiTRACK gives you the edge to serve better, faster, and more professionally—without adding complexity.

Explore LogiTRACK with our ? Get in touch at business@softlinkglobal.com and offer your customers the visibility, access, and control they expect.