Support Service

Logi-Sys support team is available 24 X 7 to provide a comprehensive support service that enables customers to manage business operations. Our standard operating procedure and practice ensure prompt customer response and effective support service for your requirements.

The support services are provided by dedicated representative, web-based ticketing system, e-mail support, and telephone, the third party online chat tool modes 24*7 for reporting any query, defects, and requirements for any locations in more than 45 countries. Our exceptional Customer Support is the core differentiator that keeps us ahead of the competition.

Training Service

With our 25+ years of deep domain expertise and experience, we have built a comprehensive phase-wise training program to train your staff on our software solution. To help you achieve the most from our freight forwarding and logistics solution, we offer training programs customized towards your specific IT environment, level of expertise, and business needs.

Training methods:

  • Online Training
  • Classroom Training (Logi-Sys conference room)
  • Onsite Training (Customer Location)

We offer training in three phases. We offer training in three phases. In the first phase, we prepare the module to train on core activities including Documentation, Setting Up Masters & Directories, Configuring Access Control, Creating Invoices and Debit/Credit Notes, Initiating eAWB, Customs and many more. The second phase training includes modules on additional activities like Quotations, Configuring Alerts and Customer Notifications, Credit Control and MIS etc. In the third and last phase, we train the users on various power tools like Online Tracking to Customers, Mobile Apps for Management and Field Staff, Budget Planning etc.

Implementation Service

Logi-Sys implementation team enables customers to get onboard within 5-6 days with a systematic implementation grid. With our proven "4 Step" fastest implementation Program, we have successfully implemented 'Logi-Sys' globally in more than 45 plus countries.

  • Preparation: Our implementation work starts with laying the groundwork for implementation that includes assigning an account manager, kick-off meeting, defining implementation priorities, understanding user's concerns, and preparing a detailed roadmap.
  • Critical: Our next step involves implementing mission-critical processes like documentation, setting up masters and directories, configuring access control, creating invoices and debit/ credit notes, and initiating eAWB, customs, online booking, and SI.
  • Essential: In this step, we do mapping of work processes essentials for streamlining and enhancing workflow. It includes quotations, configuring, alerts and customer notifications, credit control, MIS, and track & trace.
  • Strategic: The strategic step involves implementing processes that would enable management and managers to monitor & analyze the business and work out strategic plans. It includes sales processes, online tracking to customers, mobile apps for management and field staff, budget planning, and defining targets.

Last but not least, we help you measure success by comparing the enhanced KPIs, streamlined processes, increased productivity, better employee engagement, and increased client satisfaction.

We Make A Difference

  • Integrate Operations
  • Increase Productivity
  • Better Customer Service
  • Increase Profitability
  • Reduces costs

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(Let Our Skilled Employees Understand Your Requirements and Answer Your Queries)

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